Support
Get Help With Block Guard
Whether a call was handled the wrong way or a setting is unclear, here is where to look and who to write to.
Email the team
The Block Guard team handles setup questions, wrong-block reports, and feedback about AI risk scoring by email.
support@blockguard.appOfficial product site
Full feature documentation, the app privacy policy, and release notes live on the official Block Guard site.
Visit blockguard.appFrequently asked questions
Premium vs. free, permissions, what the log reasons mean, and what risky calls should do by default.
Browse the FAQSetup and explainer guides
The setup guide follows the order Block Guard checks calls. The explainers cover risk scoring, screening, texts, and spoofing.
View all guidesCheck the log before you write in
Most "why did it do that?" questions are answered by the reason label on the blocked-call entry:
- AI risk: the score handled it. Add a wrongly caught caller to trusted contacts rather than lowering the AI handling for everyone.
- Area code, prefix, or pattern: one of your own rules fired. Narrow the rule if it caught a real caller.
- Strict mode or schedule: the active profile did it. Check which profile was running at that time.
If you do email, include your Android version, the reason label from the log, and what you expected to happen instead. That is usually enough for a useful first reply.